Question Box integrate seamlessly into various programs across sectors
HEALTH - EDUCATION - AGRICULTURE - TRANSPARENCY - INFORMATION & MEDIA - EMERGENCY & DISASTER
Program Applications
1. Identify and Link Population to Services
Existing Challenges
> Community members incur high cost or long travel to access services
> Services are available only on an irregular schedule
> Service materials come in and out of stock
> Short time interval to identify high risk community members and link to service to remediate problem
> Population requires assistance but does not wish to be identified.
Question Box Solutions
> Provide a local information source regarding service location, times, costs, and input availability
> Provide a tailored help resource for high-risk target populations
> Make appointments for service usage, thereby controlling flow
> Provide direct service advisory at site of callbox
> Geo-tagged information provision maintains anonymity
2. Service Enrollment
Existing Challenges
> Community has low awareness of service.
> Enrollment requires planning or travel
> Enrollment requires multiple trips, some being purely information exchange
> True cost to enroll not correctly represented on-site
> Hours of service limited.
Question Box Solutions
> Increase awareness of service near home or place of business.
> Enable accurate planning for travel to service point, including knowledge of location, required paperwork, and proper fees
> Allow for exploration of service offering without commitment.
3. Post-Service Continuous Follow-ups
Existing Challenges
> Distance for return is causing drop-off in follow ups.
> Follow ups require primarily exchange of information
> Genuine feedback regarding service quality is hampered by fears of discrimination by service providers
Question Box Solutions
> Provide outlet for follow up questions and reporting on service outcomes
> Provide outlet to anonymously assess service quality
4. Strengthen Existing Outreach Service Providers
Existing Challenges
>Existing field and community service outreach personnel challenged to adequately maintain surveillance and provide timely aid to vulnerable populations
> Community members unaware of existence or location of outreach workers
> Outreach workers would benefit from more accessible mentorship
> Lag in data collection or quality control issues
Question Box Solutions
> Identify high-risk populations and link to outreach workers
> Provide a local resource for outreach workers to consult with an expert mentor on an ongoing basis
> Provide an avenue to report data to a centralized hub without digital data entry in the field
5. Information Dissemination & Data Monitoring
Existing Challenges
> Inadequate field data from communities served
> Lag, uneven and inaccurate data reporting
> Mechanisms for service feedback is frequently not standardized
> Central decision-making requires additional sensing of community conditions
> Decision-making would benefit from ongoing community surveying
Question Box Solutions
> Queries from community provide an accurate snapshot of needs, opinions and wants.
> Callbox query information centralized, data quality control maintained, data available in a timely fashion
> Feedback mechanism preserves individual anonymity
> Survey modules can solicit specific information and feedback from callbox users, and be updated as needed – providing an ongoing picture of conditions
> No retraining required at field level, allowing for fast and iterative implementation