Question Box helps people Google can't reach

Millions of people in the developing world lack internet access and the ability to 'Google' an answer to their questions. Question Box provides a simple solution.

Originally published by Yadira Gutierrez, Mercy Corps Global Envision / February 14, 2012

For millions in the developing world who can’t just “Google it,” a box is providing the answers.

To begin, users push a green "talk" button on the metal intercom box and ask a question in their local language. An operator in a larger town with more Internet bandwidth will look up their questions online and relay the answers to the caller. The red button ends the call.

The Question Box was created by Open Mind, a nonprofit founded by Rose Shuman in partnership with the Grameen Foundation.

Internet access is not given a second thought in the developed world, but for billions around the globe, the Internet is far out of reach.

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"Question Boxes leap over illiteracy, computer illiteracy, lack of networks, and language barriers," according to Shuman and fellow organizers. "They provide immediate, relevant information to people using their preferred mode of communication: speaking and listening."